Counter Service

Scan For Help Tecnhology

Developed for retailers to provide a better service experience, robust data analytics and increase sales conversion.

  • Web app based —no third party app to download, maintain, and support.
  • No SMS charges —low cost.
  • Serve up to 10 different departments from one single web app.
  • Robust dashboard and data analytics.
  • High reliability —no down time / no maintenance.

Case Studies

Jewlery Department

  • Staff levels do not allow the Jewelry Dept. to be staffed full time.
  • How do customers communicate to store associates that they need help to purchase?
  • How do associates communicate back to customers that help is on the way?
  • How do associates manage waiting customers in a non-linear environment?

How CounterService Helps Customers

Scan department specific QR code

Press the red button

Get confirmation that an associate was called

Get notified that your call was received and help is on the way

Handbags Department

  • How do customers communicate to store associates that they need help to purchase?
  • How do associates communicate back to customers that help is on the way?
  • How do associates manage waiting customers in a non-linear environment?

How CounterService Helps Stores

  • Associates are notified with both audio and visual prompts on TC57.
  • Service requests are populated, numbered and color coded to indicate duration of customer wait time.

TC57 will emit an audio chime and display text message

Associate can see + accept color coded service request

Associate can close out service request when complete

Virtual Checkout

  • Establish dedicated VIP Virtual Check out.
  • Improve guest perception of shorter line —a non-linear line.
  • Improve guest experience- perceived wait is shorter.

The Virtual Checkout Process

Scan virtual checkout QR code

Customers simply press the red button to join the virtual checkout line

Customers always know their place in line with dynamic updates

Customers always know their place in line with dynamic updates